Privacy Policy

This Privacy Policy explains how and why we collect information from Users who visit our website and how we use that information.
Because The Gaia Guide Pty Ltd (ACN 639 515 101 is a company registered under the Corporations Act 2001 (Australia) and operates from a website in Australia this Privacy Policy complies with the privacy requirements of Australian law (namely the Privacy Act 1988 (Commonwealth)). We do not warrant that it complies with the privacy requirements of other jurisdictions.

1. This Privacy Policy should be read in conjunction with our Website Terms and Conditions.

2. This Privacy Policy applies to the collection, use, maintenance and disclosure of information collected from this website’s Users by us for our business. This Privacy Policy applies to the website, our promotions, our Vouchers and the products and services promoted on our website and referred to in the Vouchers including all information, documents, logos, graphics, images, photographs, videos and other material and matters pertaining to use or rights of access or use (“Material”).

3. The Gaia Guide is a business that operates its website with a view to making a profit from Material. We collect User information for that purpose and in doing so we comply with the Unified Privacy Principles under Australian law.

4. Because The Gaia Guide sells Vouchers which our users can redeem for experiences, goods or services (“Products”) and products provided by third party suppliers (“Suppliers”) who are not related to us, you should also check the Supplier’s website privacy policy and terms of use before purchasing a Voucher.

5. The Gaia Guide may collect personal identification and other information from and concerning Users in various ways including when Users visit this website, register on the site, place an order for a Voucher, subscribe to Material, obtain free Material, or in connection with other activities or services which may include interactive services.

6. We may also collect or obtain information concerning Users from Suppliers when Users redeem Vouchers or interact with a Supplier.

7. Users may be asked for their name, email address and other details as considered appropriate depending on how they wish to use the site and what we think we reasonably need.

8. Users may also visit this website anonymously. We collect personal information from Users only if they voluntarily submit such information to us. Users have the right to choose not to supply personal information in which case they may not have access to some activities on this website and may not have access to Material or be able to purchase our Vouchers for Products from Suppliers.

9. We may collect non-personal identification information about Users whenever they interact with our site. Non-personal information may include the browser name, your type of computer (or other device, such as iPad or smart phone) and technical information about your means of connection to this website, such as the operating system and name of the internet service provider and similar information.

10. Our website may use persistent or session “Cookies”. A Cookie is a text message sent from our website to the User’s browser and stored with the browser in the User’s computer so that when the User returns to our website it will recognise the User because of the stored Cookie with the User’s information. We may also use other web technologies such as JavaScript tags, web beacons (also known as “tracking pixels”, “pixel tags” or “action tags”) and so on. As the internet evolves, we may implement and use different types of technologies for this purpose. We may place web technologies on our website or software applications directly, or through our service providers, or on behalf of our partners or Suppliers.
We, use Cookies to improve the quality of our services and to better understand how people interact with our business.

Our Suppliers may also use similar web technologies. You should consult their websites for details.

11. Whenever you use our services or view our content we may collect and store certain information in server logs. This may include details of how you used our services, details of telephone calls, SMS routing information, internet protocol address, device event information and Cookies that might uniquely identify your browser or your account with us.

12. We may use the information we collect to promote, enhance or supplement Material, to provide, maintain, develop and improve our services, and to offer you more Material to interact with you by email, to make suggestions to or raise queries with Suppliers or prospective suppliers about their Voucher Products or proposed Products and so on.

13. We will ask for your consent before using information for purposes other than as necessary for the purpose for which you choose to use our website or otherwise as set out in this Privacy Policy.

14. If you join any member site, community, forum (or similar), if any, on our website or interact in any webinars (or similar) the information you provide or contribute may be made available to other members (and non-members, including Suppliers) or prospective Suppliers, and you forego copyright and moral rights in that material.

15. We may disclose your personal information:

  •  if required by law to do so

  • to enforce our website or Voucher user terms of service or use of our website (including investigation of potential violations of our terms of use)

  • to detect, prevent or otherwise deal with any fraud, security or technical issues

16. We may share aggregated non-personally identifiable User information publicly with others (such as affiliate sites or Suppliers or prospective Suppliers) – for example, to show or compare trends about the general use of our website or the type or level of subscription for Material or its use or the purchase and redemption of Vouchers or concerning Products or prospective Products.

17. This Privacy Policy does not apply to our Suppliers or to services offered by other companies or individuals that may be obtained by affiliate links through our website. Users should ensure that they check the privacy policies of those websites before using their website or doing business with them or purchasing our Vouchers for their Products.

18. Our Privacy Policy may change from time to time, but we will not reduce your rights under this Privacy Policy without your consent.

19. We may require verification of date of birth and age for Users who seek access to our Material or wish to purchase our Vouchers.

20. You may unsubscribe from our site at any time by accessing the unsubscribe link on any relevant communication.